What to include (in this order)
- 1
Header
Name, phone, email, city and the languages you speak fluently.
- 2
Summary
Voice or non-voice, domestic or international, experience level, and shift flexibility.
- 3
Experience
Company, process (e.g. telecom inbound), dates, and metrics you achieved.
- 4
Skills
Communication, CRM tools, typing speed, problem solving, languages.
- 5
Education
Highest qualification, institute and year.
- 6
Achievements
Best performer awards, quality scores, promotions.
Sample bullet points
- Handled 80–100 inbound calls daily for a telecom process, maintaining 92% CSAT.
- Reduced average handling time from 7 to 5.5 minutes while keeping quality scores above 90%.
- Resolved billing and service queries over chat and email for 3 product lines in a non-voice process.
- Recognised as 'Best Performer' twice in six months for first-call resolution.
Tips that make a difference
- List languages with fluency — they open more processes.
- Mention typing speed (WPM) for non-voice roles.
- Use numbers: CSAT %, calls per day, quality score.
- State shift and night-shift availability if true.
Skills you can list
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Build this resumeFrequently asked questions
What should a BPO fresher write on a resume?+
Your languages, communication strengths, typing speed, education and willingness to work shifts — plus any customer-facing experience, even part-time.
What metrics should I mention for customer service roles?+
CSAT, AHT (average handling time), FCR (first-call resolution) and quality scores are the ones recruiters recognise.
Should I mention night-shift availability?+
Yes, if you're comfortable with it — international processes often run night shifts.